Frequently Asked Questions
we are constantly topping up many of our styles/sizes . on the product page there is a "notify me when in "button on out of stock sizes . if you click the size you want, you will be notified when its back ..
We can also see what customers are wanting -so it really helps us too
We have a chat on the website that is answered by real ladies-NO BOTS ..this is the easiest and quickest way to get a response. We do look at them on weekends and at night too
and of course can email us at hello@frockk.com.au
(we dont have a phone number -as we are often busy with customers -use the chat )
For first time purchasers we can look at refunds
But generally we offer store credits and exchanges
We have a 14 day return window -and ask that you fill out the form on the website to let us know if you are returning .
Items must be unworn , with tags, and in original condition. And sent back nicely please !
This is important as if we can tell its been worn we will not be able to accept it
We only use express postage as we are in Perth -and usually takes 3-5 business days within Australia.
International can be up to 2 weeks -we also use EMS express
We prewash and put ALL our liinen garments in a hot dryer -so you will recieve a garment that doesnt shrink
We recommend following the care label instructions on each garment.
Linen is fine in the machine -on a warm wash . Line dry in shade. a short burst in a dryer is no problem either if you want to soften it a little
Cotton knits -warm hand wash, gentle machine -then lay flat to dry, or fold on line and hang
Cashmere -warm hand wash, dryclean, or spot wash as needed ! the less washing the better
Cotton -warm hand wash, gentle machine wash . Dry on line -probably no dryer to be safe!
FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.