cassie crew neck knit-pinot cashmere

We ship Australia-wide (and world side) daily from Perth using Australia Post — we only use EXPRESS so your order arrives quickly.

Every piece is checked, steamed, and lovingly wrapped before dispatch — most orders leave within 24 hours. You’ll receive a tracking email once your order is on the way.

Shipping costs-AUSTRALIA

Express shipping-$15 for orders under $300 . Usually 3-5 business days

Free Express Shipping on all orders over $300

for International shipping rates, or pop an order in your cart and the price will come up.We do offer a Free Shipping threshhold, and only send express

NB-For larger orders (3+ items), we include signature on delivery for peace of mind. If you prefer your parcel to be left without a signature, just add a note at checkout.

Need to return or exchange something? No worries — we’re here to help.

We offer store credits with no expiry for returns, and are always happy to assist with size swaps or style changes.

We are flexible with first time frockk buyers and can offer a refund if a size or style swap is not desired

If you're unsure before purchasing, just email us — we're quick to respond and can provide measurements or fit advice: hello@frockk.com.au or on the website chat

• Contact us within 7 days of receiving your item
• Return it within 14 days in original, unworn condition
• Return postage is the buyer’s responsibility — we recommend a trackable service
• For faster exchanges, we suggest re-purchasing your size online, and we’ll refund the returned item when it arrives
• Sale items cannot be refunded, but may be exchanged if stock is available
• Afterpay/Zip purchases can be returned for a store credit only

International returns are accepted, but refunds are not available — please reach out with sizing questions before purchasing

For faulty items or if we’ve made an error, we’ll cover return shipping and provide a refund or replacement.

📮 Return address:

Frockk Returns
119 Claremont Crescent
Swanbourne WA 6010
returns@frockk.com.au

Frockk sizing is based on traditional Australian sizing as follows:

• xx-small - which would fit a size 6
• x-small-which would fit a size 8
• small - which would fit a size 10
• medium - which would fit a size 12
• large - which would fit a size 14
• x-large-which would fit a size 16
• one size -please always check the descriptions and measurements 

Our measurements are taken of EACH garment itself. We lay the garment flat and measure by hand

The bust will always be measured armpit to armpit -(double for total)

We do it this way so you can easily check against clothes you have already to check the best size

Our size range is designed to cover most ladies. Please read the descriptions though as at times there will be looser or firmer cuts -and we will always suggest to size up or down as needed

 We aren’t able to offer a plus size range at the moment. 

If you have any queries regarding the sizing please don't hesitate to contact us via the on line chat .