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Returns

RETURN POLICY

We try very hard to be available via phone or email to answer any questions before you purchase. Please phone the store on number below if you require any specific measurements of garments . As we want them to fit and be perfect 

But sometimes styles just don’t work and if we cant do a size swap or find an alternative , a store credit will be given . This can be used on line, and in store in our Perth or Bali stores

We are sorry but WE CANNOT REFUND for a change of mind, or wrong size/fit  unless the item is faulty, or the fit is not as described . 

We require contact within 4 days of receiving the item if you are planning to return And then items must be posted back within 4 days of making contact with us

( we are in Perth, so understand that the post can be quite slow) 

The return shipping cost is the buyers responsibility 

If the garment is faulty , or we have made a mistake we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found 

Sale items are final , and CANNOT be returned ( flash sale items are ok to be returned for a credit ) 

Please just send us a email to shop@frockk.com.au with your order number , and details of why you will be returning 

Again, if you have any questions relating to the fit, colours of style please dont hesitate to contact us before you buy . It just saves time and trips to the post office ! 

 

Return address

frockk returns

119 Claremont Crescent 

Swanbourne, WA 6011 

email shop@frockk.com,au

store phone number (08) 9385-0729

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