Returns & Exchanges
any questions before buying?-please reach out
We try very hard to answer any questions before you purchase. Please email us if you require any specific measurements of garments. We promise to get back to you asap
But sometimes styles just don’t work, and you’ll need to send back or swap for a size or style that suits. We issue store credits that have no expiry date
As a rule we have a no refund policy , but we also understand that buying on line can be tricky-especially if you are not familiar with our styles and how they fit . please email us to discuss ..we frockk girls are human
We require email contact via the form below within 7 days of you receiving the item If returning, they must be sent back with us within 10 days of you receiving it
We have sent your items with care and love , and appreciate you returning to us in the same way . Unworn, neatly folded, tags in tact.
You don’t need to wait for a response after an email is sent
We are in Perth, so understand that the post can be quite slow to us- using express post (trackable) for your return is much appreciated, and means we can get a replacement/store credit to you much quicker.
please just email us if there are any issues in getting the return back in time
To speed up the process we suggest buying on line, and then we will refund your item when we get it back . Items sell out quickly , and we aren’t able to hold sizes
we will also refund the postage to you for size exchanges only
if you are retuning your order, and wish to exchange or swap for a different style, we will issue you with a store credit . This has no expiry date
alternatively -we suggest buying on line what you'd like, and we will refund your item when it comes back . with limited stock this is often the best way to go
faulty garment, or our error
If the garment is faulty, or we have made a mistake we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found .
FULL priced items CAN be returned for a credit or exchange
FINAL SALE items CANNOT be returned for a refund or exchange/credit
FLASH sale items CAN be returned for a credit or exchange
AFTERPAY/ZIP purchases CANNOT be returned for a refund
Again, if you have any questions relating to the styles or fit, please don't hesitate to contact us via email, or call the store in shop hours on (08) 9385-0729
If phone is not answered it means we are with a customer -so please send a quick email firstname.lastname@example.org
We are a small team -and work 7 days a week -and often answer your emails at night and at the weekend 💚