Returns

RETURN POLICY

We try very hard to be available via phone or email to answer any questions before you purchase. Please phone the store on number below if you require any specific measurements of garments . As we want them to fit and be perfect 

But sometimes styles just don’t work and if we cant do a size swap or find an alternative , a store credit will be given . This can be used on line, and in store in our Perth  or Bali stores

We are sorry but WE CANNOT REFUND 

We require contact within 3 days of receiving the item if you are planning to return . And then items must be recieved back within a week-10 days  ( we are in Perth, so understand that the post can be quite slow) 

The return shipping cost is the buyers responsibility 

If the garment is faulty , or we have made a mistake we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found 

Sale items cannot be returned ( flash sale items are ok to be returned for a credit ) 

Please just send us a quick email to let us know its on its way, and pop a note in with the garment 

Again, if you have any questions relating to the fit, colours of style please dont hesitate to contact us before you buy 

 

Return address

frockk returns

150 Railway street 

Cottesloe WA 6011 

email shop@frockk.com,au

store phone number (08) 9385-0729

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