Returns & Exchanges

any questions before buying? please reach out

We try very hard to answer any questions before you purchase. Please email us if you require any specific measurements of garments - we promise to get back to you asap. please email us at shop@frockk.com.au

But sometimes styles just don’t work, and you’ll need to send back or swap for a size or style that suits. We issue store credits that have no expiry date 

As a rule we have a no refund policy, but we also understand that buying online can be tricky - especially if you're not familiar with our styles and how they fit. We will always try and work something out -and if a refund is the only option then we can definitely look at this for first time purchasers 

We require email contact via the form below within 7 days of you receiving the item If returning, they must be sent back with us within 14 days of you receiving it 

Return shipping is the responsibility of the customer. We suggest you use a trackable service and keep the tracking  number just in case 

We have sent your items with care and love, and appreciate you returning to us in the same way. Unworn, neatly folded, tags in tact.

If we receive a return without any communication we will be unable to do anything 

You don’t need to wait for a response after an email is sent 

We are in Perth, so understand that the post can be quite slow to us- using express post (trackable) for your return is much appreciated, and means we can get a replacement/store credit to you much quicker.

please just email us if there are any issues in getting the return back in time

changing size

To speed up the process we suggest buying on line, and then we will refund your item when we get it back . Items sell out quickly, and we aren’t able to hold sizes 

swapping styles

if you are returning your order, and wish to exchange or swap for a different style, we will issue you with a store credit . This has no expiry date

alternatively -we suggest buying on line what you'd like, and we will refund your item when it comes back …with limited stock this is often the best way to go 

 

faulty garment, or our error

If the garment is faulty, or we have made a mistake, we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found .

international orders -USA/CANADA 

If you are returning an item, we will of course allow for postage times . Just pop an email through to us though or fill in the attached form .

if you are wanting to exchange sizes, you will need to pay the shipping cost again.
Please ask us about sizing before you purchase to avoid extra costs! Happy to help and measure garments to get it right for you 

*We are not able to refund Canada /USA orders -so please be sure to check measurements -or contact us for any sizing questions 

PLEASE NOTE

FULL priced items CAN be returned for a credit or exchange 

FINAL SALE items CANNOT be returned for a refund or exchange/credit

FLASH sale items CAN be returned for a credit or exchange

AFTERPAY/ZIP purchases CANNOT be returned for a refund 

 

Again, if you have any questions relating to the styles or fit, please don't hesitate to contact us via email at shop@frockk.com.au. We are checking all the time 

We are a small team - and work 7 days a week - and will often answer your emails at night and at the weekend 💚 

 

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