Free express shipping orders over $200

Returns

RETURN POLICY

We try very hard to answer any questions before you purchase. Please email us if you require any specific measurements of garments . As we want them to fit and be perfect . We promise to get back to you asap 

But sometimes styles just don’t work, and you’ll need to send back or swap for a size or style that suits. Our store credits are valid for 12 months 

We require contact within 3 days of receiving the item if you are planning to return. Please email shop@frockk.com.au and quote your order #. We will discuss swapping options then with you 

Full price items items received back any will receive a store credit if posted to us within 7 days.

Any items not posted within 7 days can not be be exchanged /credited. If you do send back without any contact prior we will return item back to you 

We are in Perth, so understand that the post can be quite slow- using express post for your return is much appreciated, and means we can get a replacement/store credit to you much quicker 

The return shipping cost is the buyers responsibility 

If the garment is faulty, or we have made a mistake we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found 

FULL priced items CAN be returned for a credit or exchange

FINAL SALE items CANNOT be returned for a refund or exchange/credit

FLASH sale items CAN be returned for a credit or exchange

All we ask for is communication, as we only have limited stock at any time, with some styles in demand..thank you 🙏 

Again, if you have any questions relating to the styles or  fit, please don't hesitate to contact us before you buy.

 

Return address
frockk returns
119 Claremont Crescent 
Swanbourne, WA 6011 
 shop@frockk.com,au
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