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Returns

RETURN POLICY

We try very hard to be available via phone or email to answer any questions before you purchase. Please phone the store on number below if you require any specific measurements of garments . As we want them to fit and be perfect 

But sometimes styles just don’t work , and you’ll need to send back or swap for a size or style that suits. Our credits are valid for 12 months 

We require contact within 4 days of receiving the item if you are planning to return, and then items must be posted back within 4 days of making contact with us

(We are in Perth, so understand that the post can be quite slow) 

The return shipping cost is the buyers responsibility 

If the garment is faulty, or we have made a mistake we will reimburse you shipping to get the garment back to us, and refund the purchase if a replacement or alternative can’t be found 

Sale items /last ones are final, and CANNOT be returned ( flash sale items are ok to be returned for a credit ) .Please contact us if you have any questions about the style before you order -to save disappointment

 

Please just send us a email to shop@frockk.com.au with your order number, and details of why you will be returning 

Again, if you have any questions relating to the fit, colours of style please dont hesitate to contact us before you buy.  It just saves time and trips to the post office ! 

 

Return address

frockk returns

119 Claremont Crescent 

Swanbourne, WA 6011 

email shop@frockk.com,au

store phone number (08) 9385-0729

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