cassie crew neck knit -winter red cashmere

We ship Australia-wide daily from Perth using Australia Post Express — so your order arrives quickly, usually within 3 business days (a little longer for rural areas).

Every piece is checked, steamed, and lovingly wrapped before dispatch — most orders leave within 24 hours. You’ll receive a tracking email once your order is on the way.

• Flat rate: $15 Express Shipping for orders under $250
• Free Express Shipping on all orders over $250
• Prefer Standard Shipping? It’s $10 (7–10 days from Perth) — just email us to arrange
  

For larger orders (3+ items), we include signature on delivery for peace of mind. If you prefer your parcel to be left without a signature, just add a note at checkout.

Need to return or exchange something? No worries — we’re here to help.

We offer store credits with no expiry for returns, and are always happy to assist with size swaps or style changes.

We are flexible with first time frockk buyers and can offer a refund if a size or style swap is not desired

If you're unsure before purchasing, just email us — we're quick to respond and can provide measurements or fit advice: hello@frockk.com.au

• Contact us within 7 days of receiving your item
• Return it within 14 days in original, unworn condition
• Return postage is the buyer’s responsibility — we recommend a trackable service
• For faster exchanges, we suggest re-purchasing your size online, and we’ll refund the returned item when it arrives
• Sale items cannot be refunded, but may be exchanged if stock is available
• Afterpay/Zip purchases can be returned for a store credit only

International returns are accepted, but refunds are not available — please reach out with sizing questions before purchasing

For faulty items or if we’ve made an error, we’ll cover return shipping and provide a refund or replacement.

📮 Return address:

Frockk Returns
119 Claremont Crescent
Swanbourne WA 6010
returns@frockk.com.au